makion.dev · Version 1.0-launch-minimum · Effective 2026-08-16
Defined terms are those in EULA §0.
Current model: Makion does not invoke the Art. 16(1)(m) waiver and makes no attempt to remove the consumer's 14-day right of withdrawal. Every purchase — every subscription term and the €1,990 Perpetual Licence alike — carries a full 14-day money-back guarantee, honoured whether or not the licence key was redeemed. There is no withdrawal-consent checkbox and no "supply began, right lost" wording anywhere.
Statutory withdrawal and refund rights are determined and processed under the Paddle Buyer Terms, the Paddle Refund Policy in effect at the time of the Transaction, and applicable mandatory law. The rights below are additional voluntary rights offered by Makion.
This framing exists because the Paddle Refund Policy carries country-specific rights, some of which apply after delivery (§3.3) — so no Makion-drafted rule describes the statutory floor for the whole geography, and this policy does not restate any country's law.
Operational requirement — Paddle policy snapshot: a PaddlePolicySnapshot — id · effective_from · source_url · downloaded_at · sha256 · immutable_text — is stored once per policy version, and each Transaction references it via paddle_refund_policy_snapshot_id. The full policy text is not duplicated per transaction. The snapshot master is non-personal compliance content; a snapshot identifier linked to a Transaction forms part of the buyer-linked transaction record. It is not personal data received from Paddle about the buyer, so it does not belong in Privacy Notice §3.
Rule 1 — this policy only ever ADDS to what the Merchant of Record gives; it never subtracts. Under a Merchant-of-Record model the MoR is the legal seller, and its Buyer Terms govern refund processing — we cannot override them. This policy grants additional voluntary rights on top (EULA §21.2). Paddle's own discretionary refund window is 14 days, and most seller-initiated refunds need Paddle's approval. Anything this policy says that is narrower than Paddle's policy is inoperative; anything wider is a promise we make and are bound by.
Rule 2 — mandatory consumer law beats both. Where an EU/EEA consumer has a right of withdrawal under Directive 2011/83/EU as amended by 2019/2161 — or a UK consumer holds the equivalent UK right (§3.2) — that right applies regardless of this policy. The same primacy applies to mandatory conformity remedies for digital content, including updates — security updates included — that Directive (EU) 2019/770 requires: a commercial update window does not override them (EULA §6.2a).
Precedence — a subject-matter split, not a ranking: mandatory consumer law → the MoR's terms on the transaction (including refund processing) → this policy's additional voluntary rights (EULA §21.2).
The operator's real exposure is the MoR's discretionary window, which is wider than the legal minimum and is not waivable by us. Plan cash and refund reserve against the platform window (14 days, Paddle's), not against the statutory minimum.
3.1.1 A full 14-day right of withdrawal applies to every purchase. Makion does not invoke the Art. 16(1)(m) exception and makes no attempt to remove the right: the buyer may withdraw within 14 days and receive a full refund, whether or not the licence key has been redeemed.
3.1.2 When the 14-day clock starts — statutory. For digital content not supplied on a tangible medium, the statutory 14-day withdrawal period runs from the conclusion of the contract (CRD Art. 9(2)(c)) — not from Delivery, download or first use. Because Makion grants the full refund regardless of use, there is no loss-of-withdrawal event to analyse.
3.1.3 Makion's voluntary addition — 14 days from Delivery, whichever is more favourable to the buyer. As an additional voluntary guarantee (Rule 1), Makion also honours a full refund for 14 days from Delivery where Delivery is later than contract conclusion. This is a Makion promise, not a restatement of the statutory period, and it is described as voluntary — never as "the statutory withdrawal period runs from Delivery" (which would be incorrect).
3.1.4 A prepaid term is one contract with one 14-day window. There is no term-based rule in the withdrawal regime — a 12-month prepay does not carry twelve windows.
3.1.5 Renewals. CJEU C-565/22 (Sofatutor, 5 Oct 2023) is specific to a free-trial-to-paid conversion with insufficient transparency about the post-trial price; the Court did not hold that every ordinary paid renewal creates a fresh withdrawal right. Makion gives clear renewal disclosure regardless (Purchase Disclosures §4.2); the renewal disclosure and its stored rendered evidence are retained. Note the Paddle Refund Policy itself gives a fresh 14-day window on a free-trial conversion in the EU/EEA/UK — not live at launch (no free trial is sold), but binding through the §1 frame if one is ever introduced.
3.2.1 The UK is in scope and §3.1 applies to UK buyers. UK digital-content law offers the same Art. 16(1)(m)-style route to remove the 14-day right, but — as for the EU — we do not take it; UK buyers get the full 14-day refund of §3.1.
3.2.2 The UK Government currently anticipates that the dedicated subscription-contract regime will commence in spring 2027 (UK Government position as of 2 April 2026 — recheck this date before launch and before each material checkout revision). The cancellation flow, reminders and clear renewal disclosure are built now to the stricter model (Purchase Disclosures §8.7).
3.2.3 UK annual auto-renewal — a fresh 14-day window, and it is Paddle's. The Paddle Refund Policy already gives UK consumers a fresh 14-day window after an annual auto-renewal. For the 12-month subscription, a UK consumer therefore holds that fresh window at each annual renewal through the §1 frame.
3.3.1 The geography is the geofence — EU/EEA, Switzerland and the UK only (Purchase Disclosures §1.5). There are no in-scope buyers outside those territories. As a boundary condition for any future widening: the Paddle Refund Policy carries country-specific rights — Turkey and Israel 14 days; South Korea, Brazil, China and Canada 7 days; Singapore 5 days — some applying after delivery. Those windows are out of scope while their countries are blocked and must be revisited country by country before the geofence is ever widened.
3.3.1a Switzerland — the 14-day refund is contractual, not a statutory Swiss right. Switzerland has no general statutory cooling-off / withdrawal right for online purchases; the limited revocation right in the Swiss Code of Obligations (Art. 40a ff.) covers doorstep/telephone-solicited contracts, not ordinary e-commerce. Makion therefore offers Swiss buyers the same 14-day money-back guarantee as a contractual/voluntary guarantee (aligned with the Paddle Refund Policy's EU/EEA/Switzerland/UK 14-day grouping). Never describe this to a Swiss buyer as a "statutory 14-day withdrawal right."
3.3.2 Voluntary additional window: 14 days from purchase, unredeemed key — full refund, no questions. This matches the MoR's discretionary window and is easy to administer because it is objective. It sits on top of whatever the §3.3.1 frame gives the buyer, never instead of it.
3.3.3 Redeemed key, within 14 days: full refund — an entitlement, not a discretion. Every purchase carries a full 14-day refund whether or not the key was redeemed, so there is nothing to exercise discretion over.
Cancelling stops future renewals. It does not by itself refund the current paid term. The Subscription Licence runs to the end of the paid term and then ends (EULA §2.3). Cancellation is always available online, in the same medium, with no more steps than signup (Purchase Disclosures §9).
While key issuance is manual, Delivery is due no later than one business day after the Transaction becomes effective, and that period is stated before payment. If Delivery has not occurred within the stated period, the buyer may cancel the undelivered order and receive a full refund — a stated path, not a discretion — without prejudice to any statutory remedy or to the Paddle Buyer Terms where the Supplier fails to deliver or unreasonably delays Delivery (Directive 2019/770 requires supply without undue delay).
The perpetual SKU is where refund exposure is concentrated, because the failure mode is all-or-nothing and the ticket is large.
4.1 EU/EEA consumers — with UK consumers via §3.2 and Swiss consumers via §3.3.1a: §3.1 applies identically — a full 14-day refund, whether or not the key was redeemed. The entire €1,990 is refundable within the 14-day window. On refund, access and the Licence cease to the extent permitted or required by applicable law; there is no pro-rata rule for digital content (the Art. 14(3) pro-rata rule covers services). The mechanics of the unwind are §4.6.
4.2 Within 14 days: full refund, for every buyer in scope, consumer or business, whether or not the key was redeemed.
4.3 Redeemed, within 14 days: full refund — treated identically to the unredeemed case; it is an entitlement, not a discretion.
4.4 After 14 days: no voluntary refund, subject to the §1 statutory frame, Rule 1 (the MoR may refund anyway and we cannot stop it) and Rule 2.
4.5 The optional €199/year update extension is refundable on the same terms as a subscription (§3), separately from the perpetual fee itself.
A refund of a Perpetual Licence unwinds the sale. It is not an exercise of a power to revoke.
On refund the transaction is rescinded: the price is returned, and the Licence falls away because the sale was undone, not because Licensor chose to end it. The customer must then cease use and uninstall the Software, and the licence key is deactivated as the mechanical consequence of the rescission.
⚠️ This framing is load-bearing and must not be "simplified" into a revocation right.
Licensor must not hold an ordinary discretionary right to end a Perpetual Licence — termination is material breach only, with a cure period — because revocation at will would cost the sale characterisation (EULA §3 box). Nothing in this policy may read as a general right to revoke a paid Perpetual Licence. The reasoning is US tax reasoning and this pack excludes the US, but the Perpetual Licences sold here are permanent and will still be in force when the US is switched on, and the construction cannot be retrofitted — do not remove as "US material."
Paddle can refund unilaterally within its own window regardless of what this policy says, so the mechanism must exist — the question is only how it is characterised.
EULA §12 discloses that the Software depends on third-party AI APIs we do not control and may degrade or stop working if a Provider changes terms, prices or models, or discontinues an API.
6.1 Repeated purchase-and-refund cycles, or refund requests accompanied by continued use, may be refused and may result in the customer being declined for future purchases.
6.2 Where the MoR handles a chargeback, the consent records in are the evidence pack. Keeping our own copy — rather than relying on the MoR's — is the point of that document.
6.3 Nothing in §6 permits withdrawal of a Perpetual Licence outside EULA §19.2 (material, uncured breach). Refusing a future sale is not the same as ending a licence already granted; §6.1 must never be read as the latter. See §4.6.
7.1 For checkout purchases, the customer may request a refund from the Merchant of Record, or from us at [email protected], and we will pass it to the MoR.
7.2 The EU online withdrawal function (CRD Art. 11a, applicable 19 June 2026) is provided at checkout; after the buyer submits a withdrawal they receive an acknowledgment on a durable medium with the date and time (Purchase Disclosures — Art. 11a requirement).
7.3 Resellers. There is no reseller channel in this launch; all sales are made through the online checkout.
7.4 Refunds are made to the original payment method.
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